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Our Key Policies and Procedures

A full version of all of our policies and procedures are available to parents and carers on site at request.

All of the policies below are for Staff and Parents:

Behaviour management

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Illness and Medicine

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Safeguarding Children

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Children's Wellbeing

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Key Person

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Equality, Diversity and Inclusion

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Payment of Fees

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Special Educational Needs and Disabilities

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Parent's Privacy Notice

Complaints, Concerns and Compliments

We welcome feedback and suggestions on how to improve our service and encourage all parents/carers to express any concerns at the earliest opportunity so that we are able to review and rectify any issues as soon as they arise. Should parents wish make a more formal complaint they can email or write to the Managing Director at Head Office: 39 Wolsdon Street, Stonehouse, Plymouth PL1 5EH. If you do not feel we have dealt with the complaint to your satisfaction you may wish to contact Ofsted at the following address: OFSTED Piccadilly Gate, Store Street, Manchester, M1 2WD. Tel: 0300 123 1231.